unlock wifi device
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25-02-2021 10:18 AM
Hello, I have an old (2014) EE mobile wifi device. I need to use it with another network provider outside the UK. How can I unlock it?
Solved! See the answer below or view the solution in context.
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25-02-2021 07:46 PM
Try calling that Freephone no. over Skype. It should be free.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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25-02-2021 10:35 AM
Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different. Was it originally on contract or PAYG?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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25-02-2021 10:53 AM
It is an Alcatel ‘one touch’ device, bought with a pay as you go scheme.
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25-02-2021 10:56 AM
You can just apply using the Unlocking your device form as the PAYG option and giving the mobile number that it originally came with.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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25-02-2021 11:07 AM
Thanks for that but I tried to complete the form with no success. They ask me to follow the process through MyEE, where I was asked to register the number, which was impossible, since it is an inactive number so I cannot receive the validation sms that they sent to that number.
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25-02-2021 01:18 PM - edited 25-02-2021 01:19 PM
Hi @akerameus
Thanks for posting on the community.
If you give us a call on 0800 956 6000, the team will be happy to help you with your unlocking code 🙂
Leanne.
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25-02-2021 06:32 PM
I do not live in the UK, and have no UK mobile no.
Is there a whatsApp helpline or email contact I could use?
If not, can I call this 0800 tel number from outside the UK?
Anna
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25-02-2021 07:46 PM
Try calling that Freephone no. over Skype. It should be free.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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26-02-2021 12:45 PM

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