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top up

annebet
Investigator
Investigator

‎20-05-2021 01:05 PM

I have just topped my phone `pay as you go` but still says I need to `top up`. Called 150 but says I need to `top up`. Can`t find how to contact online as I just keep coming to page where it is asking if I want to leave. 

0 Helpful
6 REPLIES 6
Leanne_T
EE Community Support Team

‎20-05-2021 01:38 PM

Hi @annebet

 

Thanks for coming to the community. 

 

Can you text BALANCE to 150 and let me know the reply? 

 

Thanks 🙂

 

Leanne.

0 Helpful
Chris_B
EE Community Star
EE Community Star

‎20-05-2021 01:58 PM

@annebet  have you tried restarting your device since you topped up ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎20-05-2021 04:35 PM

Are you on T-Mobile?

 

Have you called the Freephone no. in my sig?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
annebet
Investigator
Investigator
In response to Leanne_T

‎20-05-2021 06:49 PM

I just get `error` but reading other comments my phone has gone into `hibernation` so this may be the problem.  My own fault so I don`t expect the get my topup money back but thanks for your help.

0 Helpful
annebet
Investigator
Investigator
In response to annebet

‎22-05-2021 01:11 PM

I sent a letter explaining situation  (gave them an alternative number). Received a call and they are reinstating my number.

 

Thanks for replies to my problem I now know how to avoid this situation.

Christopher_G
EE Community Support Team
In response to annebet

‎22-05-2021 02:56 PM

Glad you managed to get sorted, @annebet.


Thank you for letting us know.

 

Chris

0 Helpful