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speaker samsung 9

gailglad
Visitor

Hi i have a samsung galaxy and for some reason when i make or receive a call they can hear me but i can faintly hear them. this as only just started to happen. please advice.

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@gailglad   Have you tried factory resetting the device?   How long have you had it as you get a 24 month warranty from new.   If it’s been over 24 months or the device is 2nd hand you’ll need to pay for the repair yourself if it needs to be repaired. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Northerner
EE Community Star
EE Community Star

Hi @gailglad 

 

Have you tried turning up the volume? 

 

When did you last restart your device?

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

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