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sim not working

AndySmith1970
Explorer

Hi,my phone was stolen on Sunday so I called EE to report it. A new sim arrived today,but when put into a new EE phone I get the message "SIM not provisioned"

Why is that. I need my phone for work tonight!!

1 SOLUTION

Accepted Solutions
James_B
EE Community Manager
EE Community Manager

Hi @AndySmith1970,

 

Welcome to the EE Community. 🙂

 

Please get in touch with Customer Care so the team can make sure your SIM has been activated.

 

They'll be happy to help.

 

James

View solution in original post

2 REPLIES 2
AndySmith1970
Explorer

I have the same problem, what was the cure

James_B
EE Community Manager
EE Community Manager

Hi @AndySmith1970,

 

Welcome to the EE Community. 🙂

 

Please get in touch with Customer Care so the team can make sure your SIM has been activated.

 

They'll be happy to help.

 

James