security key doesn't work on 4GEE wifi 0560

[Androo]

WIFI security key doesn't work, just keeps saying unable to connect? the WIFI key is on the inside of the back cover (insure-vigour-0565).  what can I do to resolve this issue?

[Leanne_T]

Hi @Androo

Thanks for posting on the community. 

Do you have any lights showing on the WiFi device? 

Has this worked previously? 

Leanne 🙂

[Androo]

Yes all lights are working and yes it has worked before.

[Leanne_T]

Thanks @Androo

Have you tried resetting the device? 

Leanne.

[Androo]

Yes I've tried pushing the little button in the back. but do I need hold it for a particular length of time?

[Leanne_T]

Hi @Androo

Can you try the steps here, 4GEE WiFi Mini device guide, to factory reset the device and see if you can connect to the WiFi? 

Leanne.