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02-09-2021 07:21 AM
WIFI security key doesn't work, just keeps saying unable to connect? the WIFI key is on the inside of the back cover (insure-vigour-0565). what can I do to resolve this issue?
02-09-2021 09:58 AM
Hi @Androo
Thanks for posting on the community.
Do you have any lights showing on the WiFi device?
Has this worked previously?
Leanne 🙂
02-09-2021 10:10 AM
Yes all lights are working and yes it has worked before.
02-09-2021 10:29 AM
02-09-2021 10:34 AM
Yes I've tried pushing the little button in the back. but do I need hold it for a particular length of time?
02-09-2021 12:43 PM
Hi @Androo
Can you try the steps here, 4GEE WiFi Mini device guide, to factory reset the device and see if you can connect to the WiFi?
Leanne.