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really slow hotspot

JB_83
Visitor

been given unlimited data on my device to use as hotspot whilst waiting for EE to install internet at my address, just received a message saying ive used my allowance but service will stay active at a lower speed.. download speed has dropped from 48mbps to 500kbps... downloads have gone from 45mins to 10 hours??

1 REPLY 1
Christopher_G
EE Community Support Team

Hi @JB_83 

 

Welcome to the community.

 

I'd recommend speaking to our Mobile Care team so that they can check your plan and explain what's happened.


Let us know how you get on.


Chris