prob;lems upgrading

Tomgough06 · ‎11-09-2021

i have tried for a while now and keep getting this problem when i try to upgrade even though website says i can upgrade and ive also text up to 150 and still says i cn upgrade but cannot

it looks like there are no suitable plans available for this device right now.

Northerner · ‎11-09-2021

Hi @Tomgough06

Give CS a call on 150 and you can upgrade via them. They can also look at your account for any problems.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎11-09-2021

Hi @Tomgough06

Give CS a call on 150 and you can upgrade via them. They can also look at your account for any problems.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Tomgough06 · ‎14-09-2021

Thank you all . It’s sorted done it through customer service

Leanne_T · ‎14-09-2021

Thanks for coming back and letting us know @Tomgough06

Leanne 🙂

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prob;lems upgrading