EE perk account deactivated

[Lucas196]

Good Afternoon,

I have EE perks attached to my MOD email address through the Defence Discount Service. My previous discounted contract ran out in Apr 20 and I went on the DDS to get a new code and the email was sent to my work email. As I've not been able to go into work the account has been deactivated as the registration was not completed within the allowed time frame. I've tried to re-register but it just says the email/number has already been registered. I cannot see a way of resetting this. I've tried speaking to EE customer service and they were not able to help. 

Any help would be greatly appreciated.

[Leanne_T]

Afternoon @Lucas196

Thanks for coming here.

To reset your perk account and get you access to your Perk codes I will need some further details.

I have sent you a private message, to get some extra information from you.

Hope to hear back from you soon 🙂

Leanne.

[Lucas196]

Hi Leanne,

I've sent the details via PM, any issues or if you need any further info just let me know.

Kind Regards

Lucas196

[Leanne_T]

Hi @Lucas196

Sorry, I don't have the details showing, could you reply to my private message on the community with the details 🙂

Thanks.

Leanne.

[David5426]

I am having the same problem it says account no registered/activated in time or something.

[Katie_B]

Good Afternoon @David5426. 

Thanks for coming to the community. 

Have you tried re-registering?

Katie

[David5426]

Hi Katie

Yes when I try to register again it tells me an account is already in use with these details, I tried with another email address but get the same response.

[Katie_B]

Thanks for trying @David5426. 

I have sent you a private message for more details. 

Katie 🙂

[user_id_hidden]

Hi there, 

I'm having exactly the same issue with my account being deactivated and I'm having no joy in reactivating it. 

I spoke to customer services for almost an hour today and they were unable to fix the issue. 

Can someone provide some assistance if possible. 

Thanks 

[Leanne_T]

Hi @user_id_hidden

Thanks for coming to the community. 

Your perk account will need reset for you to register again, I've sent you a private message for some extra details. 

Leanne 🙂