phone delivery

[nicola1973]

Hi can you advise when i can expect delivery of my upgrade? ordered on 6/4/20 have been given an order number and said its on its way but still nothing? ive tracked my order and says it cannot be tracked at the moment. appreciate some advice thanks

[karlkirk]

Same with me ordered and took the upfront cost out but no sign of the phone as of yet

[Christopher_G]

Hi and welcome to the community, @nicola1973 and karlkirk.

Which phones did you order? What delivery guidance were you given at the time you ordered?

Chris

[nicola1973]

Hi 

I ordered a iphone XR and the message i received back was that my order was on its way.  I have been given an order number and told to look out for a text message. i have given card details for the hand set charge but as of yet that hasnt been taken from my account. when i tried to track my order it just says that it cant be tracked at the moment? Phone was ordered on 6/04/20

Thanks 

Nicola

[Jon_K]

Hi @nicola1973.

Have you had any contact from DPD at all?

Were you tracking this in our online order tracker?

Jon

[nicola1973]

Hi

no not heard a thing from DPD at all and yes was tracking in online order tracker from yourselves

Nicola

[karlkirk]

i am in the exact same boat as nicola at the moment, and i am quiet worried as the upfront cost has been taken out of my bank account and all i have to show for it is a order number and no contact from DPD

[James_B]

Hi @nicola1973,

Please get in touch with Customer Care so we can take a look at the status of your order.

Thanks

James