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new phone problem

JPeg1977
Visitor

hi, i have received my new iphone xr. i’ve put my eye sim in and all that is happening is ‘updating icloud settings’. it’s been doing this for 2 hours now. this can’t be normal. any advice?

1 REPLY 1
Jon_K
Former EE Employee

Hi @JPeg1977.

 

Welcome to the community.

 

What SIM have you put in?

 

Have you tried restarting the phone?

 

Is this still happening?

 

Jon