Good morning Leanne,
Here is my update.
The engineer arrived mid-afternoon 18th May. My broadband had been on/off since 1350 hrs. He tested the line and detected the problem indicating very slow speed and noisy line. He connected with the hub/centre at Plymouth (?) and after prolonged security procedures ordered the cap to be removed from my line which he said had been implemented resulting in the very slow speed (4Mbps). The re-sets were authorized and the line speed increased to 15Mbps (according to his equipment). He also removed my old BT red phone handset which was connected to the main input socket and replaced it with the more modern handset from my bedroom extension - also telling me not to use the old BT extension cable which fed the bedroom from downstairs input socket (he said the extension added noise to the line). He also confirmed that our property is connected with old copper system and there is no option for an upgrade or replacement with fibre. Everything was working fine on his departure. I carried out a speed test with BT and received 12.37 Mbps and 0,75 Mbps.
Everything was fine for the evening. Next day was good in the morning. Unfortunately, at 1500 hours I lost broadband connection with flashing red lamps leading to both lamps red on router and this continued on/off until approx 1630 hours. I tested the line speed with BT giving 4.65 Mbps and 0.37 Mbps i.e. now back to the same problem.
Will see how it goes today. Currently fine but the problem doesn't usually happen until about 1400 hours.
Kind regards,
Roger
