iphone 12 pro max

[jane12345]

hi i ordered a iphone 12 pro max graphite 128gb yesterday on the phone it says phone will be delivered today but tracking doesent work and i havent had a text from dpd either can someone help find out about my delivery thanx also the upfront money was taken from my account the same time as my order was done over the phone im hearing alot of bad things about advisors lying about stock ? hope this isnt true 

[James_B]

Hi @jane12345,

Welcome to the EE Community. 🙂

The current delivery guidance for that model is dispatch within 14 days.

James

[jane12345]

strange its 14 days when the advisor on the phone said its in stock and i will get it today then got the email saying it will coe today i mean if i was told that long fine but to lie about it is so enoying 

[Fab321]

A bit strange that you are advising 14 days as I am still waiting and it’s almost 5 weeks! 

[James_B]

I'm very sorry to hear you were given incorrect information @jane12345

If you would prefer to switch to a phone that is available for immediate dispatch, please get in touch.

James

[James_B]

Hi @Fab321,

Welcome to the EE Community. 🙂

Which model did you order and when?

Thanks

James

[Chris_B]

@Fab321   What model type?

[Fab321]

Hi. I placed my order on the 9th of November. iPhone 12 pro in charcoal 256 GB. 

[Fab321]

Sorry not charcoal but Graphite 256 GB

[James_B]

Hi @Fab321,

Due to limited stock availability, we are fulfilling all orders for the iPhone 12 Pro 256GB Graphite on a first come first serve basis and are working with Apple to get this to you as soon as possible. We are sorry for the delay.

James