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iPlayer not working properly since last iOS update

Jsgreen15
Visitor

iPlayer is now not working as expected.  There's something on the web suggesting that since the last update, the Apple TV box cannot operate BBC content correctly via the iPlayer app. When you choose to watch 'live' the player skips back 2 hours and you have to scroll across to the current time.  As well as this when you think you're watching live TV , it jumps back a couple of seconds about every 10 to 20 seconds, making viewing almost impossible.  Any fixes to this, or is there a way of rolling back to a working version of Apple TV?

 

 

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@Jsgreen15  You can not roll back the firmware on the ATV as it’s no longer being signed.   And it’s an iPlayer issue so the app needs an update that’s not a EE app and EE have nothing to do with the content on the Apple TV.   I’m sure you’ll find that the BBC will be working on this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@Jsgreen15  You can not roll back the firmware on the ATV as it’s no longer being signed.   And it’s an iPlayer issue so the app needs an update that’s not a EE app and EE have nothing to do with the content on the Apple TV.   I’m sure you’ll find that the BBC will be working on this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Chris_B
EE Community Star
EE Community Star

@Jsgreen15  also forgot to put there is also no USBc port in the back of the Apple TV 4K so there is no way drown grade it. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.