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iPhone eSIM not pushing through text messages after period of being switched off

lukeohsmith
Visitor

‎09-08-2020 11:11 PM

I have 2 lines on my iPhone XS, my personal number on the SIM and business number on an eSIM. 

 

If a text message is sent to the eSIM whilst that line is switched off, I never receive the message once it has been switched back on.

 

I thought this would be a good solution for carrying my business number on the same handset as my personal but now realise that after a weeks holiday, I have never seen or have access to any messages sent to me during that period.

 

Obviously, if you switch a phone off with a regular SIM inside, you will have all messages pushed through once the handset is switched back on. Is this the way the eSIM works or do I have a fault or incorrect setting? 

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1 REPLY 1
Katie_B
EE Community Support Team

‎10-08-2020 08:08 AM

Good Morning @lukeohsmith.

 

Thanks for coming to the community. 

 

I would recommend speaking with our technical care team regarding this. 

 

eSIM can be used alone so I believe you should receive texts when the line is switched off. 

 

Please let me know how you get on, 

 

Katie :)​​​​​​​

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