iPhone delivery

[Paige0313]

I ordered my upgrade Friday and I’ve heard nothing about a delivery, all I have is my Xkn number in an email

[Profile closed]

You'll get an update when your order passes through to the next stage. But if you are worried phone 150 with your XKN at hand.

[Leanne_T]

Afternoon @Paige0313

Welcome to the community.

Can you enter your XKN or 000 number into our online order tracker here, what does this show?

Thanks. Leanne 🙂

[rps]

hi

I am having the same issue.

When I enter my XKN number I get the red message with 'Sorry, we can't show your order details right now.'

[Leanne_T]

Hi there @rps

Thanks for coming to the community.

When did you place your order?

Was this an upgrade or a new contract with us?

Leanne 🙂

[rps]

I placed the order on Saturday and it is an upgrade

[Leanne_T]

Thanks @rps

Have you spoken to our Mobile Care Team?

They will be able to check the order for you and give you an update.

Leanne 🙂

[Paige0313]

Hi, when I enter my xkn number it says it can’t show details 

[Jon_K]

Good Morning @Paige0313.

When you track an order in our order tracker, you will need to use the tracking number that you will get in an email and not the xkn number.

Jon

[Paige0313]

Hi, I haven’t heard anything further and I haven’t received an email with a tracking number