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iPhone 13 pro

Dph1982
Investigator
Investigator

‎19-10-2021 11:18 AM - last edited on ‎19-10-2021 11:21 AM by EE Community Moderator

xxxxxxxxxx Is my order number. I have been waiting a month now for my iPhone 13 pro max 128gb silver. I get the generic updates every week. I’m starting to wonder if this order has even been placed properly. 

 

[mod edit: Please do not post order numbers on the public board. Thanks!]

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎19-10-2021 01:46 PM

@Dph1982   have you tried calling customer services about this ?  This is a public forum that cannot access your account to see what’s been ordered or not ordered.  But if you’re receiving updates then yes you have ordered but do call customer services to doublecheck.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Jon_K
Former EE Employee

‎19-10-2021 01:52 PM

Hi @Dph1982.

 

Welcome to the community.

 

What happens when you try to track your order using our online order tracker?

 

Jon

0 Helpful