iPhone 13 pro max pre order

[Waitey17]

Hi,

I have recently upgraded my contract to an iPhone 13 pro max 1tb silver. It says The order is confirmed and that it’s a pre order, can anyone clarify the difference between pre order and back order? 

thanks

[Jon_K]

Hi @Waitey17.

Welcome to the community.

The expected dispatch time for this phone is within seven days. I'm not sure why it would say pre-order.

I'd recommend keeping an eye on our online order tracker.

Jon

[Waitey17]

Hi, I’ve just checked and it’s changed to 14 days? Does that mean my phone will still be in the 7 days from when I had the order confirmed or is it now 14 days? 

[Leanne_T]

Morning @Waitey17

Thanks for coming back to us. 

As soon as we have an expected delivery date your order tracker will be updated. 

You'll receive a text message with tracking details once stock arrives to fulfil your order.

Leanne.

[Waitey17]

Hi, my order has just updated and it says “your order is on track” does this mean my order will be despatched shortly or am I going to be waiting longer than the 7 days advised?

[Leanne_T · Accepted solution]

Hi there @Waitey17

Thanks for coming back to us, 

The message is a reminder that your order is still in place.

You'll receive a text message from DPD with tracking details as soon as your delivery slot is confirmed.

Thanks. 

Leanne.

[Waitey17]

thanks for your help, order has been dispatched this afternoon 9 days after order was confirmed. Great service from EE always has been