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EE App shows Full Fibre is here - Yet when upgrading only getting FTTC plans
As per title:Is this a mismatch between the app and online account as when I follow Upgrade Now I only get presented with FTTC plans not full fibre.There has been recent activity by a company called Comm Plex laying fibre and installing CBT's on pole...
Unlock code to use anotyer SIM in an old device
So I've looked at previous chats and it seems to be a common issue. I used my IMEI to get my unlock code, great.Received an email that jist shows me how to get the IMEI unlock code, which I have.I'm trying to unlock my device to use another network S...
Sim card issue
Dear Sir/Madam, I've pay as you go sim card with the number ****, I've topped up the sim but my phone number won't allow me to use it. I can't make any call or send/receive any messages. Can you please reset this phone number as I would like to ke...
Fails to log in to some internet connected apps (e.g. steam, qobuz)
I wonder can anyone help...Recently I have problems connecting to some online applications that do not use browsers, and also with the duckduckgo browser.Steam : I can log in to Steam and browse the system and get games, but when I try to run one of ...
EE Fraud / Sony PlayStation Unauthorised payment
HiPlease can you help me. My daughter is an EE customer and on the 17th October when she was in bed and her phone was in another room, Sony charged to her phone 6 x charges, see below totalling £223.94. This a noticed when my recent bill was paid.We ...
Broadband being taken over
Hi,I’ve received a letter and text from ee about my broadband being taken before 08/09/35 and I want to cancel it.Thanks
XBox Gaming Bundle
I have an Add-On titled 'XBox Gaming Bundle' on my account, it seems to have replaced the Game Pass ultimate subscription I had when I upgraded my phone. However it doesn't tell me what the bundle offers and my game pass ultimate subscription ended w...
My phone is network locked. How can I get the unlock code?
hiMy phone is network locked. How can I get the unlock code?I don't know where to get the unlock link. I also get an error on the unlock page on the site.please help me
Top up not working
So, it's been a while since I used or topped up my phone and I noticed today I no can no longer receive texts or calls on it. Last time this happened I was able to simply top up on the website and get it working again.I just tried that, the money wen...
Meta Quest Xbox activating 24 month game pass in bundle
I have activated the three months free game pass included in my Meto quest box, so how do I go about redeeming my 24 month pass which was included in my bundle? @Gamer2
Latest from our Blog
Introducing Safer SIMs
These school holidays, 3.8million families are set to debate smartphone rules with their kids. To help, EE – the UK’s best network for families – today is launching a new suite of Safer SIMs . Safer S...
Switch on Netflix with EE TV
Here's a quick look at some of the highlights already available on Netflix, and some exciting new content coming soon. Out now Ginny & Georgia: Season 3 As Georgia's trial sends shockwaves through We...
Back to school tech deals
The move from summer into autumn means a fresh start for many. Whether it’s heading back to school, going to college, or returning to work after the holidays, you want to be ready. At EE, we have ever...
The P.H.O.N.E Chat
Giving your child a phone is a big deal. Not just for them, but for you too. You need to guide them through chats, safety on social media and everything online. That’s why we’ve created our P.H.O.N.E ...
