iPhone 12 pro

[Samste-r207]

hi I ordered the iPhone 12 pro 128GB pacific blue on 29/10/20 it says 21 days for delivery. 21 days will be tomorrow 19/11/20 my tracking still says waiting for confirmation when will I receive my upgrade I am sitting without a mobile at the moment and need my new upgrade thank you

[Kristie85]

I ordered mine on 16th and said delivery on launch day 23rd. It didn’t come, then I was told 14 days. Once that 14 days was up I was told definitely within 14 days. And now it’s been another 3 weeks. Been nearly 5 weeks altogether, I had an estimated date of 18th-23rd but last night it changed back to awaiting confirmation!

[Katie_B]

Hello @Samste-r207. 

Thanks for coming to the community. 

Once the full time scale has passed please come back let us know. 

A member of the team will then be able to look into this further for you. 

Katie 🙂

[Samste-r207]

hi I ordered the iPhone pro 12 pacific blue 128GB 29/10/20 upgrade 21 days ago, today is the 21st day and yet I still haven't heard from DPD regarding a delivery date nor have I received any other emails other than the one when I ordered the phone,  on the tracking it still says awaiting confirmation this status has not changed for 21 days. I  currently have no mobile and I need one and I have now waited three weeks for my upgrade . I am very disappointed I have never had an issue with any upgrade from EE 

[Jon_K]

Hi @Samste-r207.

I'll send you a private message to get some more information from you.

Please take a look and get back to me.

Jon

[Samste-r207]

hi Jon we spoke on Wednesday regarding my upgrade of the iPhone 12 128GB pacific blue I still haven't received a date of delivery have you heard back yet

thanks Samantha

[James_B]

Hi @Samste-r207,

Are there any updates for your order showing at myaccount.ee.co.uk/orderdetails yet?

Thanks

James

[Samste-r207]

Hi James no it still says order confirmed and that status has not changed

[James_B]

Hi @Samste-r207,

I'm sorry to hear your order status hasn't updated yet.

Due to limited stock availability, we are fulfilling all orders for the iPhone 12 Pro 128GB Pacific Blue on a first come first serve basis and are working with Apple to get this to you as soon as possible. We are sorry for the delay.

James

[Samste-r207]

it's on the 4th week now I understand that it's a new release but this is ridiculous I wouldn't mind if I had a working phone at present but I don't, I need this phone soon due to my work