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iPhone 12 pro

PAUL157
Contributor
Contributor

I ordered a iPhone 12 Pro at the beginning of December 2020 I have now been waiting over 28 days and still haven’t heard anything about when I should be getting my phone 

1 REPLY 1
Schockwave
EE Community Star
EE Community Star

Hello @PAUL157 ,

 

Welcome to the community,

 

Unfortunately here, we cannot check this out, but this is down to Apple and demand and not supplying enough of them and Apple having difficulty getting the parts. You will receive confirmation via DPD the evening before and on the day with a one hour window.

 

They are also delivered on a first come first serve, and due to the pandemic, there is also a delay. I would suggest you ring customer service, they may be able to give you an idea.

 

There are customers waiting longer than you, what size storage and colour did you order?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.