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iPhone 12 pro dispatch

Cheyennesmith16
Visitor

‎27-11-2020 05:46 PM

Hi I ordered the iPhone 12 pro on the 15th November. 
it gave me a 14day dispatch estimate.... however the status of my phones dispatch is still at “awaiting confirmation” 

it will be 14 days on Sunday. 
how long am I going to be waiting for my phone? 

can anyone help me! 

0 Helpful
17 REPLIES 17
E5HA
Contributor
Contributor

‎27-11-2020 07:36 PM

@Cheyennesmith16 my order page has now just got another bubble update...

saying that ‘good news, your order is coming soon’ 

but still no update on the actual dispatch!?

0 Helpful
CraigT77
Established Contributor
Established Contributor
In response to E5HA

‎27-11-2020 08:54 PM

Well I ordered my 12 pro on the 4th November and was quoted within 21 days when I ordered. I'm going into day 24 and still no delivery. The best I've got out of EE is ring again at the end of next week of you still haven't received your phone and we will have another look. Right now they cannot give me any solid information. 

0 Helpful
Cheyenne16
Explorer
In response to ElLusto

‎27-11-2020 09:57 PM

I ordered the iPhone 12 pro 128gb in graphite. 
Just not getting any updates apart from “your order is on track” that was the 24th but not changed since, I’ve been checking the dpd app but don’t have a tracking number only an order number. 

0 Helpful
Katie080
Visitor
In response to Cheyenne16

‎28-11-2020 09:25 AM

I ordered mine on 10th Nov. It still says awaiting confirmation on the tracker, the only update on there says your order is on track. I have phoned EE today and they have said that the iphone 12 pro is out of stock and cannot give an estimated date of shipment. 

0 Helpful
SL17K
Visitor
In response to Katie080

‎28-11-2020 09:50 AM

I ordered on the 30th of October and I’m still waiting...

0 Helpful
E5HA
Contributor
Contributor
In response to SL17K

‎28-11-2020 10:02 AM

Morning all!

 

I also managed to speak to EE this morning.

the advisor was very helpful, informed me that they still haven’t had the stock from Apple so basically can’t give an specific time frames. 


I placed my order on 13/11 @ 11:30am.
The current time frame on the iPhone 12 Pro Blue...

Expect dispatch with in 28 days.

 

So that’s all that EE can advise on.

I am doing the phone trade in, so the day I finally get the new phone is when the 14 days starts to send my old phone in.

 

Also, that’s when I will start to be billed for me NEW phone plan.

 

I hope this is useful for some of you guys in the same boat as me! 🙂

0 Helpful
Sammy781
Valued Contributor
Valued Contributor
In response to E5HA

‎28-11-2020 08:09 PM

Hi all,

 

ive been waiting since the 24th Oct, so I’d  say you may have a little longer to wait assuming they are dispatching on a first come first served basis. Mine is a 12 pro gold 128gb 

seems to be some people ordering different colours are not waiting as long.

 

 

0 Helpful
Ahi
Visitor

‎21-12-2020 12:22 AM

Just got an update for 5th of January- 9th January 

I ordered mine on 27th november 

0 Helpful