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iPhone 12 Pro

Melissacardnox
Contributor
Contributor

‎10-12-2020 11:47 PM

ordered my upgrade of the iPhone 12 pro 128gb in gold on the 19th of November, been told several times off staff that I would have it by certain dates about 5 times now and still not received. Don’t understand why they tell you a date when it’s not going to show? Getting frustrated now as been told it may not come until Boxing Day!! Plus on a contract so wil get charged for the phone + the contract even though not received the phone? Makes no sense 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎11-12-2020 06:27 AM

Hi @Melissacardnox 

 

Have you checked EE order tracking?

 

Ultimately delays are because Apple cannot produce the stock as parts aren't available. The same for many electronic devices because of the pandemic. Not much can be done about this.

 

Thanks

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Melissacardnox
Contributor
Contributor
In response to Northerner

‎11-12-2020 11:47 AM

Yes, I actually got another email saying it’ll be here between the 9th and 14th, but when I phoned yesterday I got told that it was impossible for it to come during these dates and I shouldn’t be given a date, it’s just annoying being given a date and it not coming for that one. Just giving us all false hope. 

0 Helpful