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how / what’s the process of any moving pocket landline

andy-b
Explorer

‎20-08-2021 10:19 AM

hi been with ee but all contracts now expired and wish to move .

does any one k ow if it’s possible to move my ee pocket landline number to anouther provider , and if so what’s the process please .

 

thanks andy 

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5 REPLIES 5
mikeliuk
Ace Contributor
Ace Contributor

‎20-08-2021 10:32 AM - edited ‎20-08-2021 11:27 AM

Misunderstood topic. 😅

 

I guess as a business/commercial/enterprise product, it needs to be discussed with the service provider.

 

For others who hit this topic in a search, perhaps personal numbers may be an appropriate alternative. https://www.ofcom.org.uk/phones-telecoms-and-internet/information-for-industry/numbering/070-guidanc...

 

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andy-b
Explorer
In response to mikeliuk

‎20-08-2021 10:37 AM

hi there , 

i have the pac code for my mobile , and broadband dongle , but the pocket landline is a virtual landline that diverts to my mobile number ,  that’s important to me and i’m not sure a pac code can be used or not .

EssexBoyEE
Ace Contributor
Ace Contributor
In response to andy-b

‎20-08-2021 11:03 AM - edited ‎20-08-2021 11:04 AM

The Virtual Landline number belongs to EE, all the Call routing to the selected EE Mobile Numbers is done In House on EE,s Own Network Switches so hence why there are no additional Call per Min charges. 

 

The only way I can see you using the Pocket Landline with another Mobile Operater is to retain the Service with 1 EE Mobile Number then do a Instant Divert from the  EE Mobile Number to another Network Mobile of your choice, the Divert Charges will come out of the EE Mobile Plan.

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EssexBoyEE
Ace Contributor
Ace Contributor
In response to EssexBoyEE

‎20-08-2021 11:25 AM

@mikeliuk Personal Numbers are certainly not an option in this senario, especially if used in conjunction as a Small Business use, you wont have any Customers left by the time they get there next Phone Bill.

 

Although Personal Numbers start with prefix 07XXX they are not Mobile Call Rate Numbers, they are more expensive to call, Callers pay a Premium Charge to call them and they are not included in any Mobile Call Plans for free.

 

 

bristolian
EE Community Star
EE Community Star
In response to EssexBoyEE

‎01-09-2021 04:24 PM

The PAC process is indeed only for standard mobile numbers, and additional services such as (what are in effect) virtual landlines - I suspect - can't be easily transferred.

 

You may need to speak to business C/S to get a definite answer.

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