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how to transfer/port a "4gEE wifi number/sim" to a "EE PAYG mobile number/sim"?

j4536
Investigator
Investigator

i have been using a sim in my mobile for over a year now that i didnt buy any packs for i just topped it up and paid standard charges as it just a spare phone but then around the 23rd Dec 2020 EE sent me an offer from 1112 saying -

 

"Enjoy a fairy tale Christmas this year with the nicest network in all the land. Get our data gift and enjoy 2 days of unlimited data, calls and texts on us. Just reply YES to this message by 25 Dec and we'll add it for you..."

 

that got me curious and i sent YES as my reply expecting to get the offer but as they said it was a fairy tale because i never got it as each time i replied YES at different times from the 23rd to the 26th of Dec 2020 i only got this message back - "Sorry we weren't able to add this offer, please try again later", so i decided to create an account on myEE and then i found out that the number was a "4gEE wifi number" and cldnt be added to MyEE!

 

suffice to i never got the offer but also had many issues adding a pack as well getting similar message along the lines re something went wrong and cannot add pack etc etc, so now i wld like to know how to transfer/change/port a "4gEE wifi sim" to "PAYG mobile sim" as i want to keep the number but not on 4gEE any more but onto a PAYG mobile?

 

Any suggests or ideas pls 🙂

 

 

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@j4536   You’ll need to call customer services to request this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Chris_B,

 

thanks for your speedy reply, so you say i must contact customers services, does that mean it can be done then, i ask because its a pain getting through to customer serv these days?