ear buds not received

[CASTLEASL]

i bought a s20 fe which comes with an ear buds and a cash online. it's an offer until 24th December. I received my phone today but I didn't received my ear buds that suppossedly comes with the offer. Upto now, the deal is still in the online shop of ee website.

[CASTLEASL]

Bought S20 fe that comes with an earbuds and a cash back. I received the phone today without the ear buds.How should I claim the earbuds? The deal is still in the website of ee online shop. 

[Christopher_G]

Hi @CASTLEASL

Welcome to the community.

The Samsung Galaxy Buds2 will be sent 15-30 days after you receive your phone.

Chris

[CASTLEASL]

thanks for the info..i'll just follow-up then after 15-30 days if ever i'll not receive one.