The EE Community

WiFi Enhancer

Hello I got hooked up with EE broadband yesterday & i also payed for  the WiFi enhancer and I get to stage 3 where it attempts to lower the ping  and my internet seems to drop while its attempting to do so, I did this because everytime I’m on my cons...

Yas 

Being charged for a “free” tablet after upgrading.

I’m hoping someone from EE or the community can help clarify my situation.About a year ago, I signed up for a SIM-only plan. I was offered a deal for £26.70/month which included a free Lenovo tablet — no additional cost. I have screenshots of the con...

Need a pac code

Hi need a pac code from EE to move my number to another network 

Change my card details for payment

I want to change my card details for payment please 

Smart Hub Pro Stinks

Just got my new broadband installed on the 29th with the new Smart Hub Pro 1.6gb.All seemed well until day 3 when I started getting my security cameras disconnecting then other IOT loosing connection too, web pages taking up to 10 seconds to load the...

USA Roaming and cruising

We're doing an Alaska Cruise, starting with 2 days in Seattle, then a day at sea, then numerous stops in Alaska for 5 days, another day at sea and 1 day in Canada.Do I have to buy 2 days of Zone 1 then a Zone 4 for the sea day, then another Zone 1 pa...

My account is closed?

So,  on the 16th of April, i called EE as i was getting multiple calls from random numbers saying i called them when i didnt. I called EE to report this and they said i could either change my number or block all the numbers i dont recognise. Frustrat...

Friends and Family

I have 30% Friends and Family discount on my current plan. I'm looking to upgrade and it states my discount will be applied at the checkout. When I go to the checkout, it has changed the discount to be 50% off airtime only. Has the F&F changed?