Community Activity

Broadband fault

Why can’t I talk to someone at EE anymore? I have been through their text system and they are sending an engineer on Friday, leaving me without internet for 2 days when I have work to do.  We have their tv system too so can’t even watch tv.  I tried ...

Impossible to activate my eSIM without a phone

This is getting beyond a joke. 1. I ordered a new SIM after losing my phone - it arrives by post.2. It takes 20 minutes for customer services to activate it.3. It still doesn't work. After 20 minutes on the phone with tech support, they realise the S...

Router

Just wanted to know if I buy a ee router from argos would be able to use my sim out of my other ee router which is a few years old now and having problems with the battery not keeping its charge thank you. 

MEL1970 by Visitor
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Coverage in Kingswood, Bristol

Update: 01 October 2024  Over the past few days, our engineers have integrated all parts of the mast onto the network and the mast is now on-air. We will continue to monitor performance in the area. Update: 11 September 2024 Over the past month, our...

Leanne_T by EE Community Support Team
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Uprgade Details not showing in Track my order

I upgraded last Thursday, by it doesn't recognise my order when I track my order. Also, doesn't look like my friends and family discount has been applied. Is this because it's a SIM only deal?

Numbers withheld via 141

Not sure I've put this in the right place, but here goes: if someone withholds their number by dialling 141 before dialling me then the call goes directly to voicemail. My phone doesn't ring, buzz, or even record the incoming call. The trouble is tha...

Seadrex by Contributor
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Upgrading to "no-charge EU Roaming"

Mobile carriers in the United Kingdom have no legal obligation to provide free roaming since 31 January 2020. I have been looking at ways to bypass this in recent months while staying with EE - I believe that I have found a plan to allow me to roam i...

EE TV remote not working

How can I buy a replacement EE TV remove ours is broken. Changed Battery, tried resetting. Turned TV off and on etc definitely broken.

Resolved! Complaints

Does anybody know the complaints email address I'm having so many issues with ee staffs lies and service it's unbelievable, they've cancelled my bb and tv install so I raised a complaint about it but because I'm refusing to put in a new order for it ...

Perk Codes Anytime Upgrade

So is anyone able to clarify the situation with Anytime Upgardes and Perk Code.For the around the last 4 years, I've upgraded via Anytime Upgrade and had a perk code added.  But today, the website says I cant use the code, and speaking with Live Chat...