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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2648 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15504 Views
  • 51 replies
  • 65 Helpful

Order Issues with DPD delivery notification

Hi, I placed an order for a new phone (Samsung Galaxy S21 Phantom Grey 256GB) on the 29th September 2021. I only just see notifications on my account Oct 11 to say that this order had gone through and my plan has changed over, so all of that seems to...

Phone contract Plans sold in 2020 by misleading customers

I was sold a plan by EE in September 2020 for £29.00. Apparently the plan was VAT excluded however there was no mention about it. I bought the plan assuming it was £29.00 however in Oct-21 when I did decide to upgrade I was told that I am on a £35 pl...

Nisha5 by Visitor
  • 449 Views
  • 2 replies
  • 0 Helpful

App not showing both accounts

I have a mobile and a 4g hub with ee but when I log in to the ee app it is hard to find how much data is left on the 4g hub. I can only see the mobile data. How can I get it to show me both? 

Tracyr2 by Visitor
  • 337 Views
  • 1 replies
  • 1 Helpful

4GEE mini mobile wifi EU roaming charges.

I'm looking to get the 4GEE mini mobile wifi box and am wondering if you can use your UK data allowance in the EU and if there is a 'fair use policy' that kicks in after a certain data limit is reached? Thanks.

joemanco by Visitor
  • 547 Views
  • 1 replies
  • 2 Helpful

Black fold 3 256Gb order update

Hi All I ordered a fold 3 as part of the early upgrade. The website said to expect it within 7 days. I've heard nothing and now the website says expect 28 days. I tried the order update but it doesn't seem to be working.

Claiming Buds & Place of Purchase

Hi All, I've went to claim my samsung buds and smart tag, however I'm unable to select EE as the place of purchase. Any idea how to navigate this? Thanks in advance.

Upgrade / Order

My phone got stolen last week so on Friday I upgraded to the Iphone 13 via the EE website and received a confirmation email Since then I haven't received anything else - and dont have access to my phone number if I have received any texts with update...

New phone old sim no service

Hi, hoping for some guidance.   Received a new phone on contract with EE from Vodafone and provided a PAC code at time of order.  Been using my old service - and old handset - until it disconnected today but now I have been given the message that the...

DS-AB by Visitor
  • 437 Views
  • 1 replies
  • 1 Helpful