Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2654 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15565 Views
  • 51 replies
  • 65 Helpful

Samsung flip missed call settings

For some reason my new Samsung flip has stopped giving me missed call notifications. all notifications, missed call and voicemails are on but greyed out in settings. Only App icon badges can be changed. Basically if I don't hear my phone I will have ...

5g sim 4g phone

I want to order a new sim only plan, all sims are 5g and my phone is 4g. Does a 5g sim work in a 4g phone (several people seem to be having problems) or as I don't actually want a new sim just the deal can I just not put the new sim card in when it c...

PJ100 by Visitor
  • 427 Views
  • 1 replies
  • 0 Helpful

Awaiting confirmation

Hi I ordered an Red IPhone 11 last month and was told that it was going to arrive between the 12th and 16th of November. I have gone into the tracker today to find out it has now changed to awaiting confirmation. Can anyone tell me what this means?

Trying to top up my child’s phone

I’m trying to top up my daughters phone. I go through all the steps and at the end of the process the screen freezes because the phone is waiting on additional authentication. Tried it on my phone, tried it on her phone. Nothing happens, no additiona...

JB150 by Explorer
  • 459 Views
  • 2 replies
  • 0 Helpful

Resolved! Add to Plan - Apple AirPod Pro

Hi there I’ve ordered these yesterday evening and received the order confirmation email straight away. This includes tracking but that doesn’t work. When should I be calling support if I get no update? Later today, tomorrow?  Also where do I get help...

lazlazlaz by Contributor
  • 1087 Views
  • 5 replies
  • 0 Helpful

Re: ee perks account deactivated

Hey @James_B Im having the same Problem with the account deactivated but its my mums account im trying to sort out, Dont suppose you could help me sort it out.

Resolved! My SIM card uses 2 numbers

a while ago I switched to EE and brought my old number of there. However, whilst I can send texts with my old number I can only recurve them with the new temporary sim I was given. In the settings of my iPhone I can still see that it says the iPhone ...

EmmaTjal by Visitor
  • 1726 Views
  • 1 replies
  • 1 Helpful

Timescale for phone arrival

Hi I ordered my upgrade phone on 06/11/21 . It’s the iPhone 11 . When can expect to receive it , normally when I’ve up graded I would have got my new phone by now . can I ask what the delay is ? thanks in advance Helen

Heldrea by Visitor
  • 365 Views
  • 2 replies
  • 0 Helpful

No update on order

This is shocking it’s been just short of a month no messages no updates to deliver what is going on,not much help on here either 

bowman207 by Investigator
  • 532 Views
  • 10 replies
  • 0 Helpful

Waiting 7 weeks for my upgrade phone

I have been waiting for my new phone since 27th September. A tech guy Aidan brought it to me but I had no id ( didn’t update my passport due to COVID).  I phoned up and spoke to lewis from Sheffield he said sometimes the tech guys keep the mobile. 

Nicki79 by Explorer
  • 330 Views
  • 1 replies
  • 0 Helpful