Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2661 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15588 Views
  • 51 replies
  • 65 Helpful

Resolved! Store delivery question

Hi,  I placed an order yesterday morning for a contract phone (I am a new customer) and asked for it to be delivered in store local to where I work. I have the confirmation email and I was hoping it would arrive today as it was in stock and it was su...

wwwebber by Visitor
  • 4065 Views
  • 1 replies
  • 1 Helpful

Sony Phone & PS4

I took out a Sony phone in store on July 20th. I was told in-store that the PS4 would be with me in 8-10 days. Then I was told posted in 14 days. Then I was told posted in 30 days.  During which time I was told by both staff in store and customer ser...

Nocaed by Contributor
  • 1482 Views
  • 3 replies
  • 0 Helpful

Where is my order

I updated my phone on Sunday through the EE app and received an order number. The email says that it will be dispatched within 24 hours but I haven't heard anything and every time I have tried to track my order with the EE online tracking it says tha...

holly__ by Explorer
  • 1535 Views
  • 3 replies
  • 2 Helpful

Have confirmation email - no order number

Hi there, First time poster, and I have been trying to find the answer to my question on the forums but to no success so far! I placed an order on Friday afternoon, for a Samsung Galaxy S9+ Sunrise Gold, as an upgrade to my existing device. I receive...

Baaldi15 by Explorer
  • 1770 Views
  • 3 replies
  • 0 Helpful

Who do I need to actually talk to

Please help. Long term customer, just given you more £pcm for my “free upgrade” over due ? PLUS additional £ to move my home b/b to you. Handset deliverry now 3 days later & no 1 can explain what happened. Friday spent eve on phone to you and DPT to ...

Jgridley by Visitor
  • 1371 Views
  • 2 replies
  • 0 Helpful

Just ordered a white HomePod

Did this via EE chat and upfront cost of £33 was taken  find this via monthly payments  was told DPD will text me tomorrow for delivery time but not had a confirmation email or text  just worried it’s not confirmed as will be in tomorrow for the orde...

NickH16 by Star Contributor
  • 1634 Views
  • 9 replies
  • 1 Helpful

Survey for an academic research

Hello, I am a research student trying to explore service users' perception towards network/service provider's activities and how they manage new or existing customer relationships. Could you please spare three minutes of your time and do a quick surv...

Samjhu by Contributor
  • 2870 Views
  • 2 replies
  • 0 Helpful

Resolved! Delivery concern

Hi, my boyfriend plans on buying me a phone from the website, but seeing as he lives half way down the country, and i dont have his ID to present to the delivery driver, would i be able to accept delivery of the device despite the fact that it isnt h...