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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2991 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 16257 Views
  • 51 replies
  • 65 Helpful

No tracking number

I called up today about in upgrade but I got no email with tracking number on or message . So has it even been ordered ?????

Jackie32 by Visitor
  • 659 Views
  • 1 replies
  • 1 Helpful

Resolved! When will i receive my free gift

Hi I've just orderd a Samsung phone with a choice of free gift Nintendo switch I know I have to wait 14 days after I receive the handset before I can claim gift but I've seen so many people saying it's taking 40 days I need this fir Christmas for my ...

An online order

Placed a online order today its saying its being processed and it gave me a xko number but i have asked to collect in store does anyone know what happens next or how long or if it has gone thru. Thanks

Cmcc85 by Explorer
  • 694 Views
  • 4 replies
  • 0 Helpful

Upgrade

I upgraded my phone yesterday over the phone and I’ve not had an email or text to pick a time for delivery for today... I was old my phone would arrive today... anyone else had this issue an I can’t track it because I don’t have a tracking number 

EJC93 by Visitor
  • 617 Views
  • 1 replies
  • 1 Helpful

no confirmation email for order?

I ordered the iPhone 11 pro and got a confirmation text but didn’t receive a confirmation email and the link to track my order doesn’t work? Anyone else had this?

Caleb2 by Visitor
  • 1476 Views
  • 5 replies
  • 0 Helpful

Delivery

Hi, I ordered my Huawei P30 pro on Friday - 1st November 2019 as still haven't received the phone but have already been sent the bill. I haven't received any texts from yourselves or DPD but on tracking with my order number it says its dispatched.

Saz_91 by Investigator
  • 596 Views
  • 1 replies
  • 0 Helpful

phone order

i ordered a phone yesterday morning says order succesful, still saying order processing when will i get a dispatched message? 

kg123 by Visitor
  • 547 Views
  • 1 replies
  • 0 Helpful

Order

Hi, I’m currently with o2 but my contract is now up and I’ve seen a better deal on EE. I ordered a phone online yesterday just after 1pm. I received an email straight after with a xko number but I haven’t received anything since then. How long does i...

Zaraja by Contributor
  • 718 Views
  • 3 replies
  • 1 Helpful

Resolved! Despatch upgrade

Hi, I upgraded my phone online last night, provided my card details to pay the upfront amount and received a confirmation email but I've heard nothing since and the money hasn't gone from my account. I was expecting at leadt a despatch email and an e...

clo84 by Investigator
  • 2351 Views
  • 10 replies
  • 1 Helpful