Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2661 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15588 Views
  • 51 replies
  • 65 Helpful

Delivery of upgrades

I upgraded mine and partners phone both said delivery 06/04/2020. Have received confirmation emails for both.Texts for one and its been delivered. But the other phone has not been delivered ive tried tracking online with order no and got nothing.

Kevdav56 by Visitor
  • 446 Views
  • 1 replies
  • 0 Helpful

trouble checking out when upgrading my phone

Hi, I'm trying to upgrade my phone and am stuck on the checkout summary page.  I've pressed the submit button but its not moving onto the confirm page and there's a little loading symbol spinning round hovering over the button. Are there any issues w...

Jennarp by Explorer
  • 697 Views
  • 1 replies
  • 0 Helpful

Changed address via phone - didn’t update on website

So I ordered my new upgrade with an advisor and changed my address at the same time, however when I logged into the EE website after the call it still had my old address saved - I changed it but panicking now that my order will get sent to my old add...

DT03 by Visitor
  • 666 Views
  • 1 replies
  • 0 Helpful

Resolved! Delivery iphone11

Hi upgraded yesterday on phone was told iPhone 11  was in stock and would be delivered today ? I have no email or text messages to say confirmed or delivery expno answer off ee when trying to contact them 

Sal-2020 by Visitor
  • 1597 Views
  • 1 replies
  • 0 Helpful

Pausing my contract due to Covid

Due to covid, I have since return back to my home country for about 2 weeks due to government regulations. However, I'm still signed on my 18 month contract, and I do not want to cancel it - however, as I am not able to return to the UK anytime soon,...

nedra by Investigator
  • 724 Views
  • 2 replies
  • 0 Helpful

New phone

I was told my new phone would be here today no text message from courier, ordered phone on Saturday and need one as looking after vulnerable people the one i have wont hold charge port broke 

Alb1 by Visitor
  • 442 Views
  • 1 replies
  • 0 Helpful

Upgrade problems

I have recently upgraded my sons tablet, I did this on 4the April. I had an email saying its processing and nothing since then? Checked for texts and my email junk folders and nothing. Cant talk to anyone online or via phone due to the virus which I ...

S20

Just wondered why phone hasn't arrived yet ordered last week and was told it was in stock s20 ultra

Order not received

I ordered my Samsung S20 upgrade Friday afternoon and havent had an update yet. The handset is in stock, and when i enter my order number to track it, there is no information available. My partner ordered a phone late Thursday night and his arrived 1...

How can I track add to plan orders

Good afternoon EE can you please advise how I can check the status of my Add to plan order.  Unfortunately I cannot find an option for this on the app or your web page.  I have had a confirmation the day I placed the order but nothing advising me sin...

Sticke3 by Investigator
  • 2905 Views
  • 5 replies
  • 1 Helpful