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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2650 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15525 Views
  • 51 replies
  • 65 Helpful

I’ve received my phone but not my accessories

Hey, does anyone know if you receive a new phone with the accessories or do they come separately? I’ve bought a new phone and it came today but the accessories aren’t with it. Thank you.

Tee27 by Investigator
  • 552 Views
  • 5 replies
  • 0 Helpful

Check Out Frozen

I am trying to upgrade my phone online and have input the order but the screen has been stuck for the last 1/2 an hour - where I have clicked to say that I agree to the terms and conditions. I have applied a student discount and this has all gone thr...

TJS2 by Explorer
  • 665 Views
  • 3 replies
  • 0 Helpful

Customer Feedback

Had great customer service today via phone call, I would really like to thank Sarah (don’t know her last name but she had a welsh accent) she was so much help and made everything simple and easy dealing with my phone Upgrade. I hope this will somehow...

Resolved! Tablet order

Hi, I placed an order online a week ago for a Huawei Media pad m5 10.8 which was showing in stock, I received the email confirmation, up checking the order status it's now on backorder? Having looked on the store this isn't even being sold anymoreAm ...

Tracking order

I ordered a upgrade on Monday and i was told it would be next day delivery and then i got a text saying it might not show up the next day and now its Thursday and it still hasn't shown up i also haven't got a confirmation email  so i cant track the o...

SDuke1 by Visitor
  • 428 Views
  • 1 replies
  • 0 Helpful

Resolved! Upgraded to the wrong I phone

I upgraded to the I phone 11 pro and received my phone yesterday. I have no realised I would have preferred the I phone 11 pro Mac as I had an I phone 8 plus before. Can I return the I phone 11 pro and get the max instead? 

Tracking an order

New phone upgrade order placed 28/04.Email confirmation received stating ‘order is on its way’, ‘in stock and ready for despatch in one day’ ...Over a week later, nothing.I can’t track the order with the supplied order number, have had no texts, emai...

Missing Order

I upgraded my phone last week and a free screen protector and phone case was supposed to be included i was advised to wait a week then contact you if it still hasn’t turned up.  Can someone please advise at to what’s happening with it?

em1994 by Visitor
  • 460 Views
  • 2 replies
  • 0 Helpful

Re: Our response to the coronavirus

I’ve ordered a iPad Pro 12.9 128gb tablet last Friday for a upgrade I’ve been told there’s a delay in the shipping due to coronavirus does anyone know of a timescale of how long I have to wait