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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2648 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15504 Views
  • 51 replies
  • 65 Helpful

Ordering a new SIM

Hi - I am a PAYG customer and have tried to order a new (nano) SIM for the new handset I have but on both occasions the £1.50 doesn't appear to have been taken even though I have received emails to say it will be sent within 2 days. Please can someon...

Redbul13 by Explorer
  • 640 Views
  • 3 replies
  • 1 Helpful

Sims

Hi opened my experia and found paper sim how do i go about fixing this problem when just upgraded to a i phone. And want to keep my old number thanks

Porting

i have just set up a new contract with an iPhone 11 I want to keep my number. My previous contract was with EE and my new contract is with EE any help would be very much appreciated  thanks!

Positive Feedback

Ordered a new phone on contract just over a week ago. Called today to try and get my first bill to line up with pay day, and ended up talking to an employee called Felicity. Felicity was the most amicable, helpful person I've ever come across in this...

New sim and upgrade plan not working

I had an old SIM card in an old phone with a really cheap plan. My daughter has just given me her old iPhone 7 so she helped me upgrade my plan to something better, get a new sim that would fit in an iPhone and also keep my old mobile number. I upgra...

harrie4 by Explorer
  • 486 Views
  • 3 replies
  • 2 Helpful

Dpd delivery

Placed order today, had a confirmation email saying order on its way. But not text from dpd booking in a time slot??? When will I get this? The products I have ordered are in stock 

Damaged SIM

I have a colleague who is an EE user, who claims their SIM is damaged as they can't hear / be heard during a Voice call - but data calls (WhatsApp etc) work fine. Do I need to order a new SIM? EE do not want to take calls via 150 it seems. HELP!!!

iamcob by Visitor
  • 505 Views
  • 1 replies
  • 2 Helpful

Porting number

Hi, I requested a PAC code to transfer my number from O2 to my new EE account. I entered the details on line but the number still hasn’t ported across to my new account (it’s about 5 days now). 

SMDavies by Explorer
  • 750 Views
  • 5 replies
  • 2 Helpful