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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2648 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15504 Views
  • 51 replies
  • 65 Helpful

Why is upgrading through the website so broken?

I have an iPhone 8+ due for upgrade next month (NUMBER A), I also have a data sim in an iPad mini (NUMBER B). I have tried every feasible way I can to select upgrade options for my phone. I ensure that NUMBER A is selected and the correct device is s...

alexjfox by Investigator
  • 1330 Views
  • 6 replies
  • 3 Helpful

Upgrading from sim only

Hi, I switched to a SIM only plan a few months ago.. and was told I could still upgrade to a new phone at anytime. I have tried upgrading through Caroline warehouse, as they have a better deal, but it keeps saying that I can't upgrade. And EE site it...

Early upgrade

Paid for early upgrade. Had an email to confirm order, however no money has come out of my account and I haven’t received a text confirmation. Has anyone else had this problem?

ryaned_8 by Explorer
  • 535 Views
  • 5 replies
  • 0 Helpful

Compliment

Hi, finding it difficult to find an email to send compliments to, but, today I received top tier customer service from Reece in the Sheffield store on The Moor. He was extremely helpful and friendly and practically sold me the Google Pixel 3a on his ...

Resolved! Xbox strict NAT type

So I understand that EE’s 4g uses carrier grade nat. This from what I understand creates a double nat. If I was to purchase a 4g router that allows port forwarding, and forward all the ports for the Xbox would this then sort my problem or be a waste ...

James997 by Investigator
  • 7170 Views
  • 3 replies
  • 0 Helpful

Cancelling WiFi hub

Hi, I have been trying to cancel my WiFi hub that I never used for months, I tried calling but the automated service wouldn’t let me through as I didn’t know the number to the SIM card that was in the hub, the contract has finally ended but it’s carr...

Number change charge

Hiya, I’m looking to change my number (due to nuisance calls) I know that I may be charged. If I am do I have to pay it up front or will it be put onto my next bill? 

Libbyxo by Visitor
  • 2877 Views
  • 1 replies
  • 2 Helpful

Resolved! contract

Hello . I have a question about my contract. You don`t have any good deals for me so when my contract be end I`ll be want move my phone number to different company. So I want defenitly finish my contract with EE with last day on this contract.Kind Re...

Kamila94 by Visitor
  • 1724 Views
  • 1 replies
  • 1 Helpful

Resolved! Pleasce eaPAC

I have tried to call but sat on hold for then cut off -  all I need is my PAC code - is there a way to get this on the website?

Naaviie by Visitor
  • 1664 Views
  • 2 replies
  • 0 Helpful