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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2977 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 16196 Views
  • 51 replies
  • 65 Helpful

Resolved! Tracking Number

Hello, last week I ordered a new mobile on contract, and it said it would be delivered today. I just wanted to track my item, but I don’t have my tracking number in my confirmation email. where do I find it? thanks

Great Customer Service.

Recently I had some unexpected charges appear on my statement due to me using Webex at work for conference calls.   I spoke to customer services - Daniel ********, who took ownership of my issue, raised the issue within EE, called me back at agreed t...

4G EE WIFI DATA USAGE

We’ve recently switched from standard broadband WiFi to 4G EE wifi.  Whilst the connection speed is good, and an improvement on the standard broadband speed we can receive in our area, we are using more than twice as much data to access the same serv...

SuCa by Explorer
  • 804 Views
  • 2 replies
  • 1 Helpful

Huawei p30 free watch

I received my new Huawei p30 on the 5th June 2020, only went with this brand of phone for the watch, come to claim it with Huawei and its asking for an invoice, I don't remember seeing one and if I did get one I can't find it. I can get hold of anyon...

Order number

Where do I find my order number? I received a confirmation email and the only number on there is an account number. I’d like to track my order? Thanks

New sim - Upgrade

Hi, I have recently upgraded my plan through mobiles.co.uk and they provided me a new sim and said that I would need to use this sim and that my old number would automatically transfer within 5 days. It's over 5 days now and still not transferred. Is...

Mary22 by Visitor
  • 443 Views
  • 1 replies
  • 0 Helpful

No sim card detected on my 4GEE WIFI

I bought EE wifi (4GEE wifi) on Malaysia lazada ( with no sim card) which worked fine when I used it in Nigeria for just two days on GLO sim card. However it stopped work even if I put Airtel or any other network on it. Please help me out

ola123 by Explorer
  • 1031 Views
  • 3 replies
  • 0 Helpful

Resolved! EE Sports App

I logged on to the BT Sports App on my Laptop today, (20/6/20),  and got a message basically saying that as of the 20th July my subscription would not allow me access to the App on that medium and said I needed to upgrade.  I pay £5 monthly currently...

doug70 by Investigator
  • 2792 Views
  • 5 replies
  • 0 Helpful

Why is upgrading through the website so broken?

I have an iPhone 8+ due for upgrade next month (NUMBER A), I also have a data sim in an iPad mini (NUMBER B). I have tried every feasible way I can to select upgrade options for my phone. I ensure that NUMBER A is selected and the correct device is s...

alexjfox by Investigator
  • 1376 Views
  • 6 replies
  • 3 Helpful

Upgrading from sim only

Hi, I switched to a SIM only plan a few months ago.. and was told I could still upgrade to a new phone at anytime. I have tried upgrading through Caroline warehouse, as they have a better deal, but it keeps saying that I can't upgrade. And EE site it...