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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2650 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15525 Views
  • 51 replies
  • 65 Helpful

Phone call

When I am on the phone my phone sound cuts out every 10 minutes and the person cannot hear me but I can hear them. I then have to hang up and call again a lot of the time. Why is this? This is on an iPhone 11 that I bought October 2019

Morgss1 by Explorer
  • 517 Views
  • 2 replies
  • 0 Helpful

After I came from France I’ve got no service

Couple of weeks ago I went to France and my network changed from EE to Orange, it worked for a couple of days then it is on no service even after I’ve returned to the UK, I’ve tried a virgin Media Sim and seems to work fine so I think the problem is ...

Abzino16 by Investigator
  • 620 Views
  • 3 replies
  • 0 Helpful

Resolved! Not connecting

I am having problems with my iPhone connecting to my EE mini WiFi. could I have the settings on my phone set up incorrectly?

JC53 by Explorer
  • 1696 Views
  • 3 replies
  • 0 Helpful

Upgrade issue

Hi there, I upgraded my handset and plan a few weeks ago. I was sent the new handset and accompanying new SIM card and registered this. However, on logging into the EE app it does not recognise that I am on a new plan and in fact when I try and see w...

Upgraded twice

As I was ready for an upgrade,  I made an online order for a new phone. I then realised I had chosen the wrong phone and tried to cancel the order, however despite receiving a confirmation email I could find no record of my order online. I spoke to a...

Maelee by Visitor
  • 598 Views
  • 3 replies
  • 0 Helpful

Surname

I have put the wrong surname on a order how do i change it 

Sandra31 by Visitor
  • 438 Views
  • 1 replies
  • 0 Helpful

Waiting for Apple Watch !

Hi All! Last Friday I renew my contract and get new plan with Apple Watch. I couldn’t collect device because it was out of stock. One of the staff member said that I will receive message from EE on Sunday that watch is ready for collection from the s...

Bluetooth Unavailable and iPhone freezing

HiBluetooth on my iPhone XR is “unavailable” (I cannot turn it on/off)? Checked it had latest OS and have tried restarting, hard restart, deleting network setting and restoring (from back up) but all to no avail. It was fine until about a month ago, ...

Gizmo71 by Visitor
  • 483 Views
  • 1 replies
  • 0 Helpful

Apple Music Free Trial

Hi I've recently started my EE contract but accidentally deleted my Apple Music FreeTrial add-on. Is there any way I can get it renewed again as the free trial seems to have gone from my add-ons. Thanks