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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2660 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15582 Views
  • 51 replies
  • 65 Helpful

Screen issue

Hi   Phone has suddenly gone blank and screen doesn't come back to life when battery has been charged - it goes all green and fuzzy - anybody else had this issue with iPhone 11 pro- and if so can it be fixed ? Thanks

Chazm by Visitor
  • 504 Views
  • 1 replies
  • 1 Helpful

Awaiting AirPods - Estimated wait time?

After upgrading my phone last week I had the option to add Airpods to my contract for 22 extra per month which I decided to go for. (xkoXXXXXXXXX)   I received a confirmation email with the code above but have heard nothing since - is there a back lo...

RB1988 by Visitor
  • 511 Views
  • 1 replies
  • 1 Helpful

Order a new sim card

I ordered a new sim card on 28th Sept, When will it be at my home.  I didn't realise it would take so long.   

bufto by Visitor
  • 548 Views
  • 1 replies
  • 0 Helpful

Resolved! Still haven’t received my phone

So I ordered an iPhone 11 pro, Apple Watch and AirPods on the 28th of last month and phoned up EE the next day to confirm everything and they told me my phone should arrive on the 1st. That day comes and I received no texts emails or any of the produ...

Newcastle branch

Trying to contact the Northumberland street branch in Newcastle but the number on my receipt isn’t working and no alternative number online. 0191 260 3706. Any ideas how I contact?

Stef6 by Visitor
  • 494 Views
  • 2 replies
  • 0 Helpful

Upgrade

Hi, I am trying to upgrade, but it’s saying they need to send me a 4 digit pin to verify my account, but I do not have a phone to be able to receive this. Can I verify another way

Resolved! Overseas and have lost sim card

Hello, i m currently overseas and have lost my sim, i was hoping i could speak to someone on a live chat but dont see this available online, i do have a bill which needs to be paid so sooner someone can get in contact the sooner we can resolve the is...

My email address is not recognised by the phone

I can't email out from my phone. On trying to add back my email address it says it is not a valid email  address. I'd had this problem several times before and they've had to correct it at EE. This is my business email. I NEED to be able to use it, w...

Trying to get a nano sim from EE for Apple watch

Any idea how I get a Nano-SIM for an Apple 4 Watch that is attached to an iPhone with an existing EE pay monthly contract?  The store said go on-line, the phone help line said use the app.  Been both on-line and on the app and can’t see anywhere I ju...