The EE Community

Order update

I order the Apple Watch Ultra 2 on Monday said available to order, now showing in stock but no update on my order? 

No signal being received on iPhone 12

Hello,My son has put his SIM card into a spare iPhone 12 that belonged to another family member and is not receiving any mobile service to it (unable to receive or make calls/send text messages).The WiFi works fine.I have tried many of the suggestion...

the no upfront cost on braodband lie

ok so upgrade my present broadband package from essentials 36 to full fibre 150 essentials'. offered no upfront cost.  get email to confirm and it says £30 cost upfront.   WHY 

XKO number

Any help would be much appreciated. the “xko” order number I have been issued isn’t working. It keeps saying that it’s “timed out”, yet I’ve not used it. I cancelled my previous contract with o2 so dpd can’t contact me with a tracking number either. ...

Going abroad

Hi I’m going to France Spain & Portugal for 3 weeks on the 6th July & just wanted to check my usage & roaming & if I am fully covered? 

Openreach fiber checker wrong

I've been trying to get full fiber for over a year and on the fiber checker it shows not available I live in a block of six flats and two of my neighbors have full fiber and all I get from openreach they need landlord permission can anyone help me wi...

Order

There a order that I haven’t done 

my credit isnt automatically renewing and now i wasted 15 pound

Replacement sim activation without old sim/phone

I’ve got my new sim but don’t have the old sim or handset what should I do?