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Incredibly Poor Customer Service and Unreasonable Price Hikes. Leaving ASAP
Hi,I just felt I needed to say something after my recent very poor experience with EE. These are the issues I recently faced:I am a back end web developer, a real techie, but I found it very hard to figure out how to actually speak to someone at EE...
Data Roaming Not Working - Can't contact EE
Hi Community,I am based in the UK and I have been over to France twice this year, I came back yesterday from the second trip and this below problem occured on both trips.The roaming mobile data does not work - of course this comes as a surprise when ...
Resolved! Activating Netflix
Trying to activate Netflix which should be included in my TV package, I didn’t receive any activation email when I took the contract and I’m going around in circles, can someone help?had to pay to keep Netflix active which I shouldn’t of had to do!
Smart 5G Hub3 HH70C WiFi7 Tri-Band Router White
Iv'e had this since september 2024, but since February 2025, i have had increasingly had problems connecting to it, with all our devises, since beginning of March, I have had to reboot it 5 or 6 times a day, its got so bad that I have now got our old...
Resolved! Discovery plus error (-1102)
I have an EE contract with Discovery Plus. Everything was working fine, but recently this message has been appearing, even when I’m using mobile data only. Is there any solution or way to fix this?
EE App off line yet again.
Same old message, App bring improved, come back later. This story is past its sell by date. If the App needed so many improvements going by the number of times this message appears it must not have been fit for purpose in the first place.Get your a...
EE RAN Misconfiguration
Hey everyone,I'm raising an issue affecting Exynos Samsung phones on EE's network when connected to Nokia RAN. The issue seems to be that certain bands are basically invisible to Exynos Samsung phones. I also have NSG logs to back this up.As default,...
Call not going through for more than 12 sec
I cannot call 150 and other numbers for more than 12 seconds and it will cut offIt is also difficult to pay my billsAny help or information?
Signal issues
What’s going on in north wales, I have two bars at most, phone calls are virtually impossible to make and receive, tried everything
Phone bill and end of contract
When my contract is over after 24 months will my bill go down as my phone will have been paid off?
Latest from our Blog
Women's Euros watch parties
As proud sponsors of the Home Nations football teams, EE isn’t just cheering from the sidelines. We’re stepping up to help young girls handle the pressures they face online. Recent research shows how ...
Win a signed Home Nations team football shirt
Thanks to our partnership with The FA, you have the chance to win a Home Nations Women’s team football shirt signed by the players. Plus, if you're an EE One customer you get two draw entries, doublin...
Stream Mode with EE
When it’s time to kick back and catch up on your favourite show, the last thing you need is your WiFi connection putting on a glitchy performance. We launched WiFi Enhancer to help prioritise your con...
Everyone needs a squad
Growing up online isn’t always easy. Football gives girls the tools for life, making growing up with social media easier. It provides a network that can help teenage girls cope with the pressures of s...
