Xbox Game Pass Ultimate 12 months Already Redeemed?

[gmeurs]

Hi all, 

I'm hoping someone can help, i've recently received a link to redeem my 12 Months of Xbox Game Pass Ultimate but the code provided has already been redeemed - I pay monthly for my subscription so it's certainly not been redeemed by me, but i'm unsure what avenue to chase regarding this please? 

Thank you

[Christopher_G]

Hi @gmeurs

Welcome to the community.

I would recommend speaking to Microsoft over the phone or through their live chat.

Hopefully they can help you with this. Keep us posted here on what happens.

Chris