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Wondering about chane iphone with new iPhone old one is just 16 days old

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Mandeep27
Investigator
Investigator

‎20-09-2021 08:10 PM

Hi

i purchased iphone 12 promax before 16 days but now i wondering to purchase iphone 13 pro max . Is this possible to change my phone with new one

 

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1 SOLUTION

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XRaySpeX
Grand Master
Grand Master
In response to Mandeep27

‎20-09-2021 10:28 PM

Not w/out cancelling your contract & paying off the rest of the term. You had a statutory 14-day cooling-off period to change your mind but you never availed yourself of it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

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6 REPLIES 6
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Northerner
Grand Master
Grand Master

‎20-09-2021 08:21 PM

Hi @Mandeep27 

 

Did you upgrade to the IP12? 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
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Mandeep27
Investigator
Investigator
In response to Northerner

‎20-09-2021 09:09 PM

They said you can’t upgrade right now because ist just 16 days old so now how can I exchange my phone with new phone 

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bristolian
Legend
Legend
In response to Mandeep27

‎20-09-2021 09:33 PM

Just to clarify, did you last upgrade your phone more than 14days ago?

 

If so, then if you bought that phone from a "direct" channel i.e. telesales or online, it came with a statutory "change of mind" 14day right of return.

 

Once that time has elapsed, you are now contractually bound for your minimum term.

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Mandeep27
Investigator
Investigator
In response to bristolian

‎20-09-2021 10:22 PM

No I first time upgrade phone by online website before I hadn’t purchased now I’m contractually bond but is there any solution for upgrade again 

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XRaySpeX
Grand Master
Grand Master
In response to Mandeep27

‎20-09-2021 10:28 PM

Not w/out cancelling your contract & paying off the rest of the term. You had a statutory 14-day cooling-off period to change your mind but you never availed yourself of it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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lovemetalkelz87
Established Contributor
Established Contributor
In response to Mandeep27

‎21-09-2021 11:52 AM

Your stuck in the contract as it’s over 14 days, you could try and sell the iPhone 12 and put the money towards buying a 13 outright? Or using the money to pay off the contract and upgrade that way

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