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Will EE accept damaged phone as a trade in when upgrading s20+

notoriousMLE
Explorer

‎01-03-2021 04:53 PM

Hi there, 

 

I'd like to upgrade my phone from S20+ to the new S21+Ultra however my front screen has a crack. What would be the implications of me trying to proceed with the upgrade?

 

Thanks!

 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎01-03-2021 05:32 PM

@notoriousMLE   If your on a anytime upgrade tariff you’ll need to pay the fee required because of the damage.    

 

If your on a standard tariff then you’ll have to pay off that contract to the minimum term date and EE will give you less for your damaged device.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
notoriousMLE
Explorer
In response to Chris_B

‎01-03-2021 05:56 PM - edited ‎01-03-2021 05:58 PM

Thanks Chris, how can I find out the cost of this fee? I am on an anytime upgrade tariff. @Chris_B 

0 Helpful
Leanne_T
EE Community Support Team
In response to notoriousMLE

‎01-03-2021 06:07 PM

Hi @notoriousMLE

 

Thanks for coming here 🙂

 

You can find details in our How can I Upgrade Anytime? Help page and select 'What do I do if my phone is damaged?'

 

Thanks 🙂

 

Leanne.