Wifi calling not working

[Tailstrike]

Hi all,

I am a new EE customer and have got the new Z Flip 3 since yesterday and I am unable to get Wifi Calling to work.

It is obviously selected in settings, I am connected to wifi, I have no or bad signal, but it will not show up.

Other phones have previously worked okay so I do not see a reason why this time it doesn't. 

I have tried all: restarting phone and router, try airplane mode, try software update, etc etc.

I have been searching online for a solution but nothing seems to solve it.

Any ideas?

Thanks,

Stephan

[Chris_B]

@Tailstrike  Call customer service and ask them to make sure WiFi calling is enabled on your account.  It could just be a case of not being enabled on EEs side. 

[Tailstrike]

Hi,

Done that and they said all is enabled but apparently they have "issues" with WC on new phones???

I even got a text message saying the WC is now enabled.

But still not working......

[Leanne_T]

Hi @Tailstrike 

Thanks for coming to the community. 

Have you been back in touch with our Tech Gurus on 150 for an update? 

Thanks 🙂

Leanne.

[bristolian]

Was your phone supplied by EE, or is it a SIM-free device that you're using with a SIM-only payment plan?

[Tailstrike]

Thank you for your support so far.

The phone & sim (monthly contract) are supplied by EE as I am a brand new customer having been with O2 previous. 

Received an email update this afternoon: " I have double checked our systems and we have had issues with WIFI calling despite updating your account to include the WIFI calling feature.  A ticket has been raised on your behalf for further investigation and is currently getting looked into".

Fingers crossed they'll get it sorted soon.

Stephan

[Tailstrike]

Okay, been looking into some other stuff today as I'm getting frustrated with this.

I've just been in an area with good phone signal coverage and I had full bars. I have the message "Emergency calls only" and it is obvious that the phone does not connect to a network.

Looking at SIM card status under Service State it says OUT OF SERVICE!!

Tried to call 150 but 30min time is too long.

Any ideas? I've removed/reinserted sim card. Power phone off/on etc. 

Thanks

[bristolian]

You can try toggling flight mode on/off to force a reconnection, or try your SIM in another phone to see if the same problem is apparent.

If the same issue happens in multiple devices, it would confirm an account-level problem.

[James_Donnelly]

Had the same problem with Z Flip 3 when trying to enable via the connectivity settings menu. Only showed me a VoLTE option not VoWiFi.

I toggled WiFi calling on in the quick drop down menu and WiFi calling is now working. You can see the toggle below and VoWiFi enabled on my EE sim 2

[Tailstrike]

Latest news from EE: There is a known problem in their system with Wifi Calling for new customers/sim cards.

They are working on it but no idea when it will get resolved.

I have 2 new sim cards, 1x for my new Z Flip 3 and 1x for my old phone. 

Both have identical problems so no Wifi Calling on either...

Not happy!