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Wifi calling not working on iPhone 7

Brett70
Investigator
Investigator

‎07-07-2021 04:56 PM - edited ‎07-07-2021 05:16 PM

After hours of trying every solution listed online/help guides/this forum, I just can't get wifi calling to work on my iPhone 7.

 

I have a sim only with a £10 pack and have followed every trouble shooting tip going including: enabling wifi, making sure the wifi signal is working, switching wifi off and on again, enabling wifi calling, disabling wifi calling, renabling wifi calling, enabling airplane mode and enabling wifi afterwards, removing/reinstalling the sim, resetting network settings, resetting the phone etc.. but I just get 'No Service' at the top left of my screen and no Wifi calling function.

 

My wife has an iPhone 8 with the same EE sim only pack, and she was actually prompted by her phone to enable wifi calling, which she did and it worked immediately.

 

Is this a problem with the iPhone 7? 

Or is this a problem with EE/Sim only?

 

0 Helpful
6 REPLIES 6
354-
Star Contributor
Star Contributor

‎07-07-2021 05:20 PM - edited ‎07-07-2021 05:21 PM

Did your sim/handset/number get the sms from -EE- that your sim/account is enabled for WiFi Calling?

 

You could try your sim in the other handset, as a test?

 

 

 

 

0 Helpful
James_B
EE Community Manager
EE Community Manager

‎07-07-2021 06:31 PM

Hi @Brett70,

 

Welcome to the EE Community. 🙂

 

Is it a pay as you go plan you are using?

 

James

0 Helpful
Brett70
Investigator
Investigator
In response to 354-

‎07-07-2021 06:53 PM - edited ‎07-07-2021 06:57 PM

No, it hasn’t prompted me with an SMS. I’m using the sim only with the pay as you go packs. I thought a sim only could only be used for that (ie. not contract)?

 

I will try the sim in the iPhone8 as a test 👍

0 Helpful
Brett70
Investigator
Investigator
In response to James_B

‎08-07-2021 07:27 PM

OK, I have switched sims, so I put my sim into my wife’s iPhone 8 and her sim into my iPhone 7. The WiFi calling functionality is reversed, so her sim allowed WiFi calling on my phone but mine didn’t work in hers - the problem is with my account/sim and not the device.

 

ps, thank you for your help so far.

0 Helpful
354-
Star Contributor
Star Contributor
In response to Brett70

‎08-07-2021 07:52 PM

Probably a case of waiting a little longer for your account/sim - 4g/WiFi for PAYG;  it is still being rolled out. 

 

https://newsroom.ee.co.uk/ee-launches-unique-pay-monthly-stay-connected-data-and-new-nhs-heroes-offe...

 

You could try calling contacting EE Customer Services and try to nudge them a bit!  🎲

Brett70
Investigator
Investigator
In response to 354-

‎09-07-2021 10:10 AM - edited ‎09-07-2021 10:11 AM

Thank you, I'll give EE customer support a call and post what happens here.

0 Helpful