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Wi-Fi calling gone since Android 11 update

Jake888
Visitor

‎23-12-2020 08:47 PM

Hi everyone,

 

My WiFi calling seems to have completely vanished from my phone since the most recent Android update. This is super annoying as i work at sea and it was very important that I have this for contacting people and companies on land while away. 

 

Do anyone know why this has happened? It used to be displayed on my drop down but has completely vanished. I have an S20

3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎24-12-2020 07:13 AM

Hi @Jake888 

 

You will only have access to this option if you are connected to a UK network or WiFi service. 

 

Are you a pay monthly contract customer?

 

Thanks

 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
NYRBrian
Established Contributor
Established Contributor

‎24-12-2020 03:45 PM

@Jake888 I've came across this if it's any help to you?

 

https://eu.community.samsung.com/t5/mobile-apps-services/wifi-calling-android-11/td-p/2426983 

bristolian
EE Community Star
EE Community Star

‎24-12-2020 04:59 PM

@Jake888 wrote:

Hi everyone,

 

My WiFi calling seems to have completely vanished from my phone since the most recent Android update. This is super annoying as i work at sea and it was very important that I have this for contacting people and companies on land while away. 

Thanks to @NYRBrian for posting the link to Samsung's forum, but on a general point as regards using WiFi-calling offshore & abroad:

 

WiFi-calling is intended to expand EE's indoor coverage whilst in the UK and is unsupported for use abroad. While it does often work on foreign broadband networks, using your phone abroad is called roaming and you are liable for the service either not to work, or for roaming charges to be imposed.