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Why does my phone loose WiFi contact when I leave home

nigelferris
Investigator
Investigator

‎09-07-2020 05:45 PM

why does my iPhone loose WiFi contact when I leave home

0 Helpful
4 REPLIES 4
bristolian
EE Community Star
EE Community Star

‎09-07-2020 05:58 PM

At a guess, your phone is losing connection with the WiFi router that's in your home?

nigelferris
Investigator
Investigator
In response to bristolian

‎09-07-2020 06:48 PM

Then why doesn’t it then pick up the EE system I am paying for ?

Sent from my iPhone
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to nigelferris

‎10-07-2020 12:49 AM

The EE service you are paying for is not WiFi but a mobile network, Make sure your phone has Mobile Data ON in its Settings.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
mattcee233
Explorer
In response to XRaySpeX

‎14-07-2020 12:56 PM

The 4GEE Wireless connection is coming out of the box you were provided with the service, not your phone itself. so if you walk too far away from the box then you won't get a connection from it...

 

Your phone probably also has mobile data, you can use that instead - the 4GEE connection is only for use in your home, unless you really want to start carrying the box around with you along with a large battery and inverter...