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Where is my phone? upgraded phone/contract over the phone

sh29
Investigator
Investigator

‎20-03-2020 11:05 AM

Hello,

 

My phone stopped working yesterday so I called EE, we tried everything but couldn't bring it back. 

 

I upgraded my phone/contract over the phone and was told I would receive the phone the next day (today). 

 

I asked to be sent email confirmation of the upgrade/contract change and tracking for the phone delivery - but I haven't received anything. 

 

Please could you help on this one? I'd like an email to confirm the upgrade in phone and contract and also tracking number so I can track the phone. 

 

Thanks, 

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎20-03-2020 12:18 PM

Hi there @sh29

 

Welcome to the community.

 

Have you checked your email's junk/spam folders just in case the email has ended up in there?

 

If this is not showing, give our Mobile Care team a call they will be able to check the order for you and send you the details 🙂

 

Let me know how you get on.

 

Leanne.

0 Helpful
sh29
Investigator
Investigator
In response to Leanne_T

‎20-03-2020 01:39 PM

Hi, 

 

I didn't receive any emails but the phone has arrived. 

 

Please can you still send through email confirmation of phone purchase and contract upgrade? 

 

thanks, 

 

0 Helpful
Leanne_T
EE Community Support Team
In response to sh29

‎20-03-2020 01:44 PM

Glad your phone has arrived @sh29

 

Sorry we have no account access on the community.

 

If you speak to our Mobile Care team on 150, they will get this sorted for you.

 

Leanne 🙂

0 Helpful