The EE Community

Upgrade

I am wanting to upgrade but when I have chosen a phone I want it is not giving me the option of the tariff. It is just saying there isn’t any plans available for the device 

NOT WORKING! - Upgrade to iPhone 16 Pro Max with NHS Discount

I spoke to someone at EE customer services a few weeks ago when I went to upgrade my current iPhone 15 Pro Max 256GB to the iPhone 16 Pro Max 512gb with the full works data plan.My wife is a nurse and got me an NHS code from the EE Perks website. Whe...

Broadband Renewal Cost

Happy to sign up for a new contract, but EE are telling me it will be £5 more than new customers are charged? It's that right? I cannot take advantage of the current offers on the website by entering a new contract? What a throw away society.

Samsung edge

I pre ordered the new samsung edge. The only information I have received since my order was that it was dispatched on 27th May and not heard anything since. Any help would be appreciated !

Upgrading to a sim contract, will I have to change the SIM card

I have come to the end of my current EE contract which is £32 and want to change to an exclusive online offer which will make my monthly payments significantly cheaper. However, I have added the product through the upgrade route to my basket and it i...

Scam?

I received a message from +447486666392 with the words EE: we  failed to renew your  network plan due to payment failure. I did not open the message. My account is up to date so I think this is a scam that EE should be made aware of. I tried to phone...

Voicemail now announcing number in message

Recently the EE voicemail message when called seems to be announcing in the voicemail call not only the time of the message, but also the number of the person who left the message. Annoying as it takes longer to get to hear the message, and unnecessa...

Remote control

I got a second tv box for another room should it come with a tv remote ?

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Mobile

Can't use messages or receive messages