For up-to-date information and comments, search the EE Community or start a new topic. |
28-12-2018 11:00 AM
When will my phone be delivered iv had no confirmation on delivery they messaged me saying that iv started my new plan but I haven’t heard anything about getting my phone I ordered it on the 24/12/18
many thanks
Lauren
28-12-2018 12:34 PM
Hi @Laurenmelissa12.
Welcome to the community 🙂
It's great to hear you're getting a new phone, what did you go for?
Did you get a confirmation email after you ordered the phone?
Hope to hear back from you soon.
Jon
28-12-2018 12:52 PM
28-12-2018 12:57 PM
Great choice @Laurenmelissa12!
Did you receive a confirmation email when you ordered the phone?
It may take slightly longer than one day with it being ordered on the 24th.
Jon
28-12-2018 06:43 PM
Thank you
and I did get one but haven’t heard anything else they sent me a text saying iv started my new plan but haven’t got my new phone yet
many thanks
lauren
28-12-2018 07:15 PM
29-12-2018 08:13 AM
Good Morning @Laurenmelissa12.
I would recommend giving our customer service team a call who can check the progress of your order.
Let us know what you think of your new phone once it arrives, fingers crossed it's not much longer!
Katie 🙂
29-12-2018 09:26 AM
29-12-2018 09:36 AM
@Laurenmelissa12 You can dial 150 from an EE handset or call us from any other provider on 0800 079 8586.
Katie 🙂